Social search behavior in a social Q&A service: Goals, strategies, and outcomes. Issue 1 (24th February 2016)

• Record Type: Journal Article
• Authors: Jeon, Grace YoungJoo; Rieh, Soo Young
• Is Part Of: Proceedings of the Association for Information Science and Technology. Volume 52:Issue 1(2015)
• Page Start: 1
• Page End: 10
• Publication Date: 2016-02-24
• Subjects: Social search -- social Q&A -- information seeking -- question formulation -- social media; Information science -- Congresses; Information technology -- Congresses; Information science; Information technology; Conference papers and proceedings; 020
• DOI: 10.1002/pra2.2015.145052010039
• Languages: English
• ISSNs: 2373-9231

Abstract

ABSTRACT: Recent advancements in social technologies allow information seekers to reach out to a larger, more distributed group of people online when searching for information. In this study, people's question‐asking behavior using a social Q&A service is conceptualized as social search behavior. We are particularly interested in investigating social search goals, strategies, tactics, informational outcomes, and social outcomes. We collected a total of 406 questions posted on Yahoo! Answers by 78 participants over one week. Interviews based on those questions and answers they received were conducted and content‐analyzed. We identify five distinct search strategies and 15 tactics positioned on a continuum of two different dimensions in terms of answer quantity and answer quality. Pursuit of quantity or quality is influenced by five categories of goals identified in this study. The goals and associated strategies and tactics also influence people's perceived informational outcomes and social outcomes. Contributions of this study to the social search research community and implications for practitioners in the area of social Q&A services are discussed.