Examining satisfaction of older adult patients and their caregivers following traumatic injury: a cross-sectional study of three level I trauma centres. Issue 11 (11th November 2019)

• Record Type: Journal Article
• Authors: Vogel, Rebecca; McGraw, Constance; Orlando, Alessandro; Bourg, Pamela; Dreiman, Chester; Peck, Laura; Tanner, Allen; Lynch, Neal; Bar-Or, David
• Is Part Of: BMJ open. Volume 9:Issue 11(2019)
• Publication Date: 2019-11-11
• Subjects: geriatric medicine -- quality in health care -- intensive and critical care -- adult palliative care -- Orthopaedic and trauma surgery -- trauma management; Medicine -- Research -- Periodicals; 610.72
• DOI: 10.1136/bmjopen-2019-032374
• Languages: English
• ISSNs: 2044-6055

Abstract

Abstract : Objective: To explore satisfaction of care received by older adult patients and their primary caregivers following traumatic injury. Design: Prospective, cross-sectional study using the FAMCARE (Family Satisfaction with Advanced Cancer Care Scale) satisfaction surveys prior to discharge. Setting: Three level I trauma centres in Colorado from November 2016 to December 2017. Participants: Trauma patients ≥55 years old and their primary caregivers. Outcome measures: Overall mean (SD) satisfaction, satisfaction <80% vs ≥80%, and mean satisfaction by survey conceptual structures. Results: Of the 319 patients and 336 caregivers included, the overall mean (SD) patient satisfaction was 81.7% (15.0%) and for caregivers was 83.6% (13.4%). The area with the highest mean for patient and caregiver satisfaction was psychosocial care (85.4% and 86.9%, respectively). Information giving was the lowest for patients (80.4%) and caregivers (80.9%). When individual items were examined, patients were significantly more satisfied with 'availability of nurses to answer questions' (84.5 (15.3) vs 87.4 (14.8), p=0.02) and significantly less satisfied with 'speed with which symptoms were treated' (80.6 (17.9) vs 84.0 (17.0), p=0.03) compared with caregivers. Patients with a history of smoking (least squares mean difference: −0.096 (−0.18 to –0.07), p<0.001) and hospital discharge destination to an outside facility of care (adjusted OR: 1.6 (1.0 to 2.4), p=0.048) were identified as independent predictors of lower overall satisfaction in generalised linear and logistic models, respectively. Conclusions: Our data suggest that patients' medical history was driving both patient and caregiver satisfaction. Patient characteristics and expectations need to be considered when tailoring healthcare interventions.