Cite
HARVARD Citation
Hochstein, B. et al. (2021). Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles. Journal of service research. pp. 601-621. [Online].
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Hochstein, B. et al. (2021). Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles. Journal of service research. pp. 601-621. [Online].