Cross-emotional infection among multi-flight groups in mass flight delays. Issue 10 (7th November 2016)

• Record Type: Journal Article
• Authors: Jia, Meng; Yang, Yingbao
• Is Part Of: Kybernetes. Volume 45:Issue 10(2016)
• Page Start: 1589
• Page End: 1603
• Publication Date: 2016-11-07
• Subjects: Emotional contagion -- Questionnaire survey -- Emotional interaction -- Group emotion -- Intervention measures -- Mass flight delays; Cybernetics -- Periodicals; Systems engineering -- Periodicals; 003.505
• DOI: 10.1108/K-01-2016-0003
• Languages: English
• ISSNs: 0368-492X

Abstract

Abstract : Purpose: The purpose of this paper is to study dynamic evolution of passenger emotional contagion among different flights emerging in mass flight delays, so as to quantitatively analyze emotional variation tendencies and influences of concerned factors and intervention measures. Design/methodology/approach: An intervening variable of group emotion was introduced into emotional contagion model to simulate passenger emotional evolution among multi-flight groups. Besides, personalities, characters and social relationships were considered to represent individual differences in emotional changes. Based on personal contact relationships, emotional contagion model was proposed to evaluate cross-emotion transition processes among different groups under scenarios of information shortage. Eventually, evolutionary processes of passenger emotions were fused in an agent-based simulation based on social force correction model. Findings: Simulation experiment results revealed that passenger emotions suffer from combined impacts of individual emotional changes and emotional interactions among adjacent flights through a comparison with actual survey. Besides, emotional interactions accelerate processes of emotion transitions, and have significant impacts on adjacent flights when different measures are taken. Moreover, taking intervention measures simultaneously seems more effective than implementing intervention successively. Originality/value: The proposed method makes up for deficiency of ignoring effects of emotional interactions among adjacent flights. It contributes to providing control methods and strategies for relevant departments and improving the efficiency and ability of handling passenger collective events in mass flight delays.