Alternatives for Telco Data Network: The Value of Spatial and Referral Networks for Churn Detection. Issue 3 (3rd July 2021)

• Record Type: Journal Article
• Authors: Colot, Christian; Baecke, Philippe; Linden, Isabelle
• Is Part Of: Information systems management. Volume 38:Issue 3(2021)
• Page Start: 218
• Page End: 236
• Publication Date: 2021-07-03
• Subjects: Churn -- Social Network Analysis -- Business value -- Data acquisition -- Data Analytics; Management information systems -- Periodicals; Information resources management -- Periodicals; 658.403801105
• DOI: 10.1080/10580530.2021.1887981
• Languages: English
• ISSNs: 1058-0530

Abstract

ABSTRACT: The value of communication network has received significant attention in the literature on churn prediction, while little is known about the potential business value of alternative networks. This knowledge would help telephone companies to make timely strategic decisions in our evolving economic environment where traditional communication technologies are declining. This study assesses to which extent two alternative networks might (1) structurally substitute this network and (2) complement this network for churn prediction within telephone companies.