Communication across the electronic resources lifecycle: a survey of academic libraries. Issue 2 (3rd April 2021)

• Record Type: Journal Article
• Authors: Morales, Jessica M.; Beis, Christina A.
• Is Part Of: Journal of electronic resources librarianship. Volume 33:Issue 2(2021)
• Page Start: 75
• Page End: 91
• Publication Date: 2021-04-03
• Subjects: Communication -- electronic resources management -- process improvement -- academic libraries -- electronic resources; Acquisition of electronic information resources -- Periodicals; Electronic information resources -- Management -- Periodicals; Libraries and electronic publishing -- Periodicals; Collection management (Libraries) -- Periodicals; 025.284
• DOI: 10.1080/1941126X.2021.1913841
• Languages: English
• ISSNs: 1941-126X

Abstract

Abstract: The objective of this study was to identify common communication issues that arise during the electronic resource lifecycle and identify communication strategies academic libraries are using effectively to manage electronic resources. A survey of academic librarians and staff received 240 responses and included 5-point Likert scale ratings on communication surrounding acquisitions, access, administration, support, evaluation, and renewal​ at their institutions. The study found that the acquisitions, evaluation, and renewal stages of the lifecycle experienced the most issues in communication, while support had the most positive responses. This article provides further discussion on the communication mechanisms used by academic institutions across the electronic resources lifecycle.