The conflict handling mechanisms of intelligent logistics ecological chains: a perspective of trust behaviour under information asymmetry. (5th October 2021)

• Record Type: Journal Article
• Authors: Liu, Weihua; Shen, Xinran; Liang, Yanjie; Wang, Di
• Is Part Of: European journal of industrial engineering. Volume 15:Number 6(2021)
• Page Start: 777
• Page End: 802
• Publication Date: 2021-10-05
• Subjects: intelligent logistics ecological chain -- ILEC -- trust behaviour -- blockchain -- conflict handling mechanism; Industrial engineering -- Europe -- Periodicals; 658.50094
• Languages: English
• ISSNs: 1751-5254

Abstract

The intelligent logistics ecological chain (ILEC) imposes strict requirements on the selection of logistics service providers (LSPs), while the trust behaviour and information asymmetry are two key factors need to be considered. We consider the vertical quality difference of LSP in ILEC and information asymmetry and build the Stacklberg games, to find the conditions for the occurrence of conflicts caused by quality fraud. Then we propose blockchain mechanism to resolve this conflict. We derive important conclusions and contributions. First, when logistics platform integrator (LPI) has low (high) trust in LSP, LSP always chooses to be honest (mimic). Second, there is a win-win situation between LPI and high-quality LSP, while a zero-sum game between LPI and low-quality LSP. Finally, when cooperating with low-quality LSP in low (high) trust levels, LPI can adopt blockchain technology (punishment mechanism). [Submitted: 27 June 2020; Accepted: 20 November 2020]