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HARVARD Citation
Widdershoven, S. et al. (2021). It's part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter. Discourse, context & media. p. . [Online].
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Widdershoven, S. et al. (2021). It's part of the job: How webcare agents regulate their emotions during service interactions on Facebook and Twitter. Discourse, context & media. p. . [Online].