Analysis of digital technologies as antecedent to care service transparency and orchestration. (May 2021)

• Record Type: Journal Article
• Authors: Chakraborty, Samyadip; Bhatt, Vaidik; Chakravorty, Tulika; Chakraborty, Kaustov
• Is Part Of: Technology in society. Volume 65(2021)
• Publication Date: 2021-05
• Subjects: Healthcare -- Digital technology adoption -- Service transparency -- Service orchestration -- Structural equation modelling; Technology -- Social aspects -- Periodicals; 303.483
• DOI: 10.1016/j.techsoc.2021.101568
• Languages: English
• ISSNs: 0160-791X

Abstract

Abstract: Digital technologies adoption includes the Internet of Things, Artificial Intelligence, has become a topic of utmost interest over the last decade. Healthcare sectors across the developed countries have already started adopting digital technologies in their service delivery scapes. However, in developing countries like India, the healthcare service sector has yet to take full advantage of such digital technology-enabled platforms to transform itself while catering to patients, managers, physicians, and healthcare practitioners. Thus, there is a need for a conceptual understanding with an overarching goal of clarifying the outcomes of digital technologies adoption on healthcare services and its orchestration. This paper analyses the impact of digitized healthcare technology adoption on the transparency and orchestration aspect of care services empirically. The theoretical relationships between digital technologies adaptation with care service transparency and orchestration have been validated here and also analyze path linkages through Structural Equation Modelling (SEM). The results of SEM highlight the fact that the adoption of digitized technology platforms can achieve care service-orchestration. This study results, supporting the hypotheses for achieving care service orchestration, might pave the way and motivate potential sets of hospitals, characterized by decision dilemma, waiting at the verge of digital technology adoption in the healthcare context, especially in the Indian subcontinental context. Highlights: Healthcare service providers are seeking for transformation with modern technology for patient monitoring and care. Healthcare is a sector where, using technology can enhances process of care service by enhancing internal processes. The study empirically validates the importance of digitech adoption for transparent and orchestrated healthcare framework. This study is one of the early studies which explains how digitech creates 'Service Orchestration'. IT enabled digital technology creates service orchestration which enhances the healthcare service delivery process.