Artificial Intelligence Is Trusted Less than a Doctor in Medical Treatment Decisions: Influence of Perceived Care and Value Similarity. Issue 10 (15th June 2021)

• Record Type: Journal Article
• Authors: Yokoi, Ryosuke; Eguchi, Yoko; Fujita, Takanori; Nakayachi, Kazuya
• Is Part Of: International journal of human-computer interaction. Volume 37:Issue 10(2021)
• Page Start: 981
• Page End: 990
• Publication Date: 2021-06-15
• Subjects: Human-computer interaction -- Periodicals; 004.01905
• DOI: 10.1080/10447318.2020.1861763
• Languages: English
• ISSNs: 1044-7318

Abstract

ABSTRACT: Artificial intelligence (AI) can provide many benefits in healthcare, including rapid and effective treatment options. However, previous research on human–computer interactions has demonstrated that people are reluctant to accept AI. This study compared individuals' trust in AI with their trust in doctors regarding medical treatment and explored whether people trust an AI system that understands and suggests their desired treatments. We conducted an online experiment ( N = 415) adopting a scenario method. The participants were asked to imagine receiving a medical examination and being prescribed medicine by a physician or an AI system. Participants trusted the AI system less than a doctor, even when the AI system learned and suggested their desired treatment. This finding confirms that people are reluctant to trust AI even if it performs at the level of a human doctor, thereby strengthening the existent literature that shows people prefer human doctors.