Improving VTE prophylaxis adherence among hospitalized adolescents using Human-Centered Design. Issue 4 (July 2021)

• Record Type: Journal Article
• Authors: Kim, Soobin; Klugman, Jessie; Norell, Sarah; Kenefake, Alexandra; Komos, Laurel; Jain, Divya; Corcoran, Moire; Montero, Carlos; Kreppel, Andrew; Sales, Jocelyn; Porto, Isabel; Wang, Jenny; Hsu, Lewis L.; Erwin, Kim
• Is Part Of: Journal of patient safety and risk management. Volume 26:Issue 4(2021)
• Page Start: 172
• Page End: 178
• Publication Date: 2021-07
• Subjects: Human-centered design -- health communication -- patient education -- adolescent -- hospital settings -- blood clots -- venous thromboembolism prophylaxis -- low-literacy -- quality improvement -- behavioral design principles; Medical jurisprudence -- Great Britain -- Periodicals; Medical personnel -- Malpractice -- Great Britain -- Periodicals; Risk management -- Great Britain -- Periodicals
• DOI: 10.1177/25160435211036784
• Languages: English
• ISSNs: 2516-0435

Abstract

Background/problem statement: Venous thromboembolism (VTE) is the leading cause of preventable hospital mortality in the United States; however, compliance with VTE prophylaxis is poor. Most materials for education about VTE prophylaxis are oriented toward adults rather than adolescents, for whom VTE risks are lower and prophylaxis indications differ. We hypothesized that educational materials for adolescents could improve compliance with VTE prophylaxis, reduce nurse burden for initiating and maintaining VTE prevention practices, and reduce practice variation by standardizing the conversation between clinicians and patients. Methods: A multidisciplinary team including physicians, nurses, quality experts, communication designers, service designers, and medical students applied a human-centered design (HCD) process to define, iteratively prototype, and test education tools for nurses assigned to adolescents. We piloted a suite of six educational tools for adolescent VTE prophylaxis to fit into the existing hospital workflow. Results: An in-room poster was selected after 85% of nurses responded favorably to this intervention. Adolescent adherence with Intermittent Pneumatic Compression Device increased from 69% to 79%, attaining the benchmark goal of 78%. Staff reported greater confidence in educating adolescent patients after the intervention: 62% of nurses and 72% of residents. Conclusion: An HCD process helped nurses improve VTE prophylaxis for adolescents with an in-room poster and messaging strategy. Engaging staff in the design increased receptivity and adoption. The piloted materials also helped to create an environment of shared priority among the clinicians.