Analysis of risks faced by information technology offshore outsourcing service providers. Issue 6 (1st December 2014)

• Record Type: Journal Article
• Authors: Ahmed, Faheem; Capretz, Luiz Fernando; Sandhu, Maqsood Ahmad; Raza, Arif
• Is Part Of: IET software. Volume 8:Issue 6(2014)
• Page Start: 279
• Page End: 284
• Publication Date: 2014-12-01
• Subjects: risk analysis -- outsourcing; information technology offshore outsourcing service providers -- strategic option -- Indian IT outsourcing service providers -- risk analysis; Computer software -- Periodicals; Software engineering -- Periodicals; 005.1
• DOI: 10.1049/iet-sen.2013.0204
• Languages: English
• ISSNs: 1751-8806

Abstract

Abstract : To gain competitive advantage, organisations are considering information technology (IT) outsourcing as a strategic option by concentrating on their core operations and by reducing their operating costs. Many organisations are offering outsourcing services from various parts of the world. There are certain risks factors which IT outsourcing service providers come across while managing their service operations. Risk‐related data from 50 Indian IT outsourcing service providers about their risks and concerns have been collected and archived. This study identifies risks from the providers' perspective in regard to offshore outsourcing and put forward some guidelines to mitigate such risks.