A JD-R perspective for enhancing engagement through empowerment: A study on Indian hotel industry. (March 2021)

• Record Type: Journal Article
• Authors: Tripathi, Prasoon Mani; Srivastava, Shalini; Singh, Lata Bajpai; Kapoor, Vartika; Solanki, Umesh
• Is Part Of: Journal of hospitality and tourism management. Volume 46(2021)
• Page Start: 12
• Page End: 25
• Publication Date: 2021-03
• Subjects: Engagement -- Psychological empowerment -- Perceived organizational support -- Locus of control -- Hotel employee -- India; Hospitality industry -- Management -- Periodicals; Tourism -- Management -- Periodicals; Hospitality industry -- Australia -- Management -- Periodicals; Tourism -- Australia -- Management -- Periodicals; Hospitality industry -- Management; Tourism -- Management; Australia; Electronic journals; Periodicals; 338.4791068
• DOI: 10.1016/j.jhtm.2020.11.007
• Languages: English
• ISSNs: 1447-6770

Abstract

Abstract: The study intends to examine the association between psychological empowerment and employee engagement with perceived organizational support and locus of control as moderating variables. The job demands-resources model is used to study the association among the variables. Data were collected from 224 hotel employees located in the vicinity of North India via survey. The structural equation modeling and moderation analysis was conducted to evaluate the hypothesized model. During the study, a significant effect of the dimensions of psychological empowerment on employee engagement was observed. Perceived organizational support and locus of control were found to act as significant moderators for psychological empowerment dimensions and employee engagement relationship. The Human Resource managers need to pay considerable heed to empower employees in the organizations as empowered employees contribute to better decision-making, thereby strengthening the organization's excellence. To improve organizational effectiveness, the HR and OD professionals should provide the best possible support to strengthen the personality attribute resulting in a highly engaged workforce. The study augments the literature of psychological empowerment by assessing the association between dimensions of psychological empowerment and employee engagement. The study is the first of its kind that has taken the locus of control and perceived organizational support as moderators in the Asian context.