Telemedicine Security: Challenges and Solutions. Issue 1 (June 2021)

• Record Type: Journal Article
• Authors: Fausett, Crystal M.; Christovich, Megan P.; Parker, Jarod M.; Baker, John M.; Keebler, Joseph R.
• Is Part Of: Proceedings of the International Symposium of Human Factors and Ergonomics in Healthcare. Volume 10:Issue 1(2021)
• Page Start: 340
• Page End: 344
• Publication Date: 2021-06
• Subjects: Human engineering -- Periodicals; Medical care -- Periodicals; 620.8
• DOI: 10.1177/2327857921101241
• Languages: English
• ISSNs: 2327-8579

Abstract

The proliferation of telemedicine spurred by the COVID-19 pandemic has come with a variety of human factors challenges. Such challenges include mitigating potential risks associated with the quick transition to virtual care. We identify challenges and solutions related to telemedicine security, and analyze our results using Schlarman's People, Policy, Technology framework (2001). Our systematic literature review synthesizes gray literature (white papers, news articles, and blog posts) in addition to formal (published) literature. This methodology closes the gap between academic research and professional practice and aids in providing timely, practical insights related to cybersecurity and safety in virtual care environments. As the transition from traditional care continues to develop, we seek to better understand emerging vulnerabilities, identify crucial cyber hygiene practices, and provide insights on how to improve the safety of patient data in virtual care. Telemedicine is here to stay, and lessons learned from the pandemic are likely to remain useful.