Strategic management as an enabler of co-creation in public services. (1st April 2021)

• Record Type: Journal Article
• Authors: Ongaro, Edoardo; Sancino, Alessandro; Pluchinotta, Irene; Williams, Hannah; Kitchener, Martin; Ferlie, Ewan
• Is Part Of: Policy and politics. Volume 49:Number 2(2021)
• Page Start: 287
• Page End: 304
• Publication Date: 2021-04-01
• Subjects: Local government -- Great Britain -- Periodicals; Policy sciences -- Periodicals; Political science -- Periodicals; 320.605
• DOI: 10.1332/030557321X16119271520306
• Languages: English
• ISSNs: 0305-5736

Abstract

Abstract : The current transformations in society, the economy and the public sector call for the development of more unified theoretical frameworks. This article takes the literature on strategic management as a theoretical entry angle and aims to better understand how the adoption of models of strategic management can enable processes of public value co-creation. Utilising the literature centred on the notion of 'schools of thought' in the strategic management of public services, the article discusses how co-creation as a mode of governance in public services can contribute to innovative public service solutions and value co-creation. The Welsh Water's 'Water Resilient Community' ‐ a project characterised by long-term strategic planning as well as by local innovation ‐ is used to illustrate the argument. Four propositions on the drivers/enablers and key managerial issues for undertaking a strategic approach to co-creation as a mode of governance are offered to enhance future practice, research and theory.