Development of a Toolkit to support sustainable culture change in residential aged care. (17th December 2020)

• Record Type: Journal Article
• Authors: Etherton‐Beer, Christopher; Horner, Barbara; Venturato, Lorraine; Saunders, Rosemary; Flicker, Leon
• Is Part Of: Australasian journal on ageing. Volume 40:Number 1(2021)
• Page Start: 77
• Page End: 83
• Publication Date: 2020-12-17
• Subjects: homes for the aged -- communication -- leadership -- organisational culture -- quality improvement; Older people -- Periodicals; Older people -- Australia -- Periodicals; Old age -- Periodicals; Geriatrics -- Periodicals; Gerontology -- Pacific Area -- Periodicals; 618.97
• DOI: 10.1111/ajag.12890
• Languages: English
• ISSNs: 1440-6381

Abstract

Abstract: Objective: This study aimed to develop and evaluate a Toolkit to support implementation of the Towards Organisational Culture Change (TOrCCh) intervention, with minimal external facilitation, in aged care facilities, to implement long‐lasting organisational change. Methods: Eight residential aged care facilities across two Australian states participated. A Toolkit was drafted iteratively, engaging staff from participating sites and a reference group. Participating facilities undertook two change projects utilising the Toolkit. Qualitative data were collected from site project sponsors, work teams and other care staff, and analysed thematically. Results: The intervention was perceived to provide a generic approach that could be applied to solve agreed challenges in the workplace generating useful outcomes including staff development, increased communication, teamwork and leadership. The role of a project sponsor, and organisational support, was perceived as important for sustainability. Conclusion: Aged care facility staff teams report they can work together effectively for sustainable improvements when provided with a Toolkit.