A hand-up or a hand-out? An argument for concierge services for the development of innovation capacity in startups. (1st December 2020)

• Record Type: Journal Article
• Authors: Noble, David; Charles, Michael B; Keast, Robyn
• Is Part Of: Prometheus. Volume 36:Number 4(2020)
• Page Start: 366
• Page End: 381
• Publication Date: 2020-12-01
• Subjects: Technological innovations -- Periodicals; Information science -- Economic aspects -- Periodicals; Communication -- Periodicals; Science and state -- Periodicals; Technology -- Australia -- Periodicals; 303
• DOI: 10.13169/prometheus.36.4.0366
• Languages: English
• ISSNs: 0810-9028

Abstract

Abstract : This study suggests that a concierge service, provided by governments, can assist startups to gain streamlined access to the services, capabilities and capital required to bring innovation efficiently and cost-effectively to market. It analyses a range of concierge models in five separate jurisdictions to determine best practice. The paper develops a rationale and working definition for a concierge service that will assist public sector managers to help young high-growth SMEs and startups to navigate the increasingly complex innovation ecosystem.