Antecedents and consequences of anger among restaurant employees. (December 2020)

• Record Type: Journal Article
• Authors: Moreo, Andrew; Cain, Lisa; Chang, Wen
• Is Part Of: Journal of hospitality and tourism management. Volume 45(2020)
• Page Start: 37
• Page End: 47
• Publication Date: 2020-12
• Subjects: Work-related stress theory -- Anger -- Work-life balance -- Career satisfaction -- Distributive justice -- Emotional stability; Hospitality industry -- Management -- Periodicals; Tourism -- Management -- Periodicals; Hospitality industry -- Australia -- Management -- Periodicals; Tourism -- Australia -- Management -- Periodicals; Hospitality industry -- Management; Tourism -- Management; Australia; Electronic journals; Periodicals; 338.4791068
• DOI: 10.1016/j.jhtm.2020.07.007
• Languages: English
• ISSNs: 1447-6770

Abstract

Abstract: This study sought to identify pertinent antecedents and consequences of anger in the foodservice industry. Further, this study investigated differences in the way that anger affected part-time and full-time employees across individual and organizational factors. Online survey questionnaires were distributed to panel participants who worked part- or full-time in the foodservice industry. Partial least square structural equation modeling (PLS-SEM) was applied to test the proposed research model. Multi-group analysis was applied to detect the potential differences between part- and full-time employees. The results of this study revealed that emotional stability and distributive justice negatively influenced anger and that anger then negatively influenced work-life balance. Across groups, it was found that distributive justice reduced part-time employee anger more effectively than it did the full-time employees and work-life balance positively increased career satisfaction more strongly for part-time than full-time employees. Results suggest that it is important for part-time employees to perceive distributive justice and work-life balance in order to mitigate anger and increase career satisfaction, more so than full-time employees. This study provides evidence for how anger, an inescapable, negative emotion, is influenced by individual and environmental factors, and how it influences employee behavior for part- and full-time employees. The study also builds on extant understanding of work-related stress by extending its application to the foodservice context.