AI-enabled business models in legal services: from traditional law firms to next-generation law companies?. Issue 1 (12th February 2020)

• Record Type: Journal Article
• Authors: Armour, John; Sako, Mari
• Is Part Of: Journal of professions and organization. Volume 7:Issue 1(2020)
• Page Start: 27
• Page End: 46
• Publication Date: 2020-02-12
• Subjects: artificial intelligence -- business models -- complementarities -- professional service firms -- legal services; Professions -- Sociological aspects -- Periodicals; Organizational behavior -- Periodicals; Organizational sociology -- Periodicals; 331.71
• DOI: 10.1093/jpo/joaa001
• Languages: English
• ISSNs: 2051-8803

Abstract

Abstract: What will happen to law firms and the legal profession when the use of artificial intelligence (AI) becomes prevalent in legal services? We address this question by considering three related levels of analysis: tasks, business models, and organizations. First, we review AI's technical capabilities in relation to tasks, to identify contexts where it is likely to replace or augment humans. AI is capable of doing some, but not all, legal tasks better than lawyers and is augmented by multidisciplinary human inputs. Second, we identify new business models for creating value in legal services by applying AI. These differ from law firms' traditional legal advisory business model, because they require technological (non-human) assets and multidisciplinary human inputs. Third, we analyze the organizational structure that complements the old and new business models: the professional partnership (P 2 ) is well-adapted to delivering the legal advisory business model, but the centralized management, access to outside capital, and employee incentives offered by the corporate form appear better to complement the new AI-enabled business models. Some law firms are experimenting with pursuing new and old business models in parallel. However, differences in complements create conflicts when business models are combined. These conflicts are partially externalized via contracting and segregated and realigned via vertical integration. Our analysis suggests that law firm experimentation with aligning different business models to distinct organizational entities, along with ethical concerns, will affect the extent to which the legal profession will become 'hybrid professionals'.