Rapid implementation of a COVID-19 remote patient monitoring program. (27th July 2020)

• Record Type: Journal Article
• Authors: Annis, Tucker; Pleasants, Susan; Hultman, Gretchen; Lindemann, Elizabeth; Thompson, Joshua A; Billecke, Stephanie; Badlani, Sameer; Melton, Genevieve B
• Is Part Of: Journal of the American Medical Informatics Association. Volume 27:Number 8(2020)
• Page Start: 1326
• Page End: 1330
• Publication Date: 2020-07-27
• Subjects: remote patient monitoring -- patient education -- telehealth -- Covid-19 -- patient generated data; Medical informatics -- Periodicals; Information Services -- Periodicals; Medical Informatics -- Periodicals; Médecine -- Informatique -- Périodiques; Informatica; Geneeskunde; Informatique médicale; Computer network resources; Electronic journals; 610.285
• DOI: 10.1093/jamia/ocaa097
• Languages: English
• ISSNs: 1067-5027

Abstract

Abstract: Objective: The study sought to evaluate early lessons from a remote patient monitoring engagement and education technology solution for patients with coronavirus disease 2019 (COVID-19) symptoms. Materials and Methods: A COVID-19–specific remote patient monitoring solution (GetWell Loop) was offered to patients with COVID-19 symptoms. The program engaged patients and provided educational materials and the opportunity to share concerns. Alerts were resolved through a virtual care workforce of providers and medical students. Results: Between March 18 and April 20, 2020, 2255 of 3701 (60.93%) patients with COVID-19 symptoms enrolled, resulting in over 2303 alerts, 4613 messages, 13 hospital admissions, and 91 emergency room visits. A satisfaction survey was given to 300 patient respondents, 74% of whom would be extremely likely to recommend their doctor. Discussion: This program provided a safe and satisfying experience for patients while minimizing COVID-19 exposure and in-person healthcare utilization. Conclusions: Remote patient monitoring appears to be an effective approach for managing COVID-19 symptoms at home.