Analyzing Patients' Complaints: Awakening of the Ethic of Belonging. (October 2019)

• Record Type: Journal Article
• Authors: Ming, Yan; Wei, Holly; Cheng, Hong; Ming, Jie; Beck, Mark
• Is Part Of: Advances in nursing science. Volume 42:Number 4(2019)
• Publication Date: 2019-10
• Subjects: ethic of belonging -- human caring -- nursing ethics -- patient rights -- patients' complaints; Nursing -- Periodicals; Nursing -- Social aspects -- Periodicals; Nursing -- Psychological aspects -- Periodicals; Psychiatric nursing -- Periodicals; 362.173
• DOI: 10.1097/ANS.0000000000000278
• Languages: English
• ISSNs: 0161-9268

Abstract

Abstract : Nursing ethics are fundamental principles to nursing practice. The purpose of this study is to analyze patients' complaints filed against nurses from a nursing ethics perspective. This is a qualitative study. The data source is the patients' complaints filed in a university-affiliated hospital in China. The complaints are categorized into 4 themes: uncompassionate attitudes, unprofessional communication, disrespect of patient rights, and unsatisfactory quality of nursing care. The ethic of belonging reflects nurse-patient relations. Patients expect to be treated with dignity. This study sends out a call for nurse leaders and educators to reevaluate the practice and education of the nursing professional identity.