Understanding Information and Communication Technology Use in Workplace Romance Escalation and De-Escalation. (January 2021)

• Record Type: Journal Article
• Authors: Cowan, Renee L.; Horan, Sean M.
• Is Part Of: International journal of business communication. Volume 58:Number 1(2021)
• Page Start: 55
• Page End: 78
• Publication Date: 2021-01
• Subjects: ICT -- work groups -- workplace romance -- relationship development -- social media -- qualitative -- grounded theory; Business communication -- Periodicals; 658.45
• DOI: 10.1177/2329488417731860
• Languages: English
• ISSNs: 2329-4884

Abstract

The primary purpose of this study was to learn how and why information and communication technologies (ICTs) are used to initiate, maintain, and dissolve workplace romantic relationships, creating a new model. Workplace romantic relationships are different from traditional romantic relationships in several ways: those in workplace romances may face additional implications following workplace romance disclosure and need to be mindful of how they disclose, they risk damaging gossip that could result in negative professional consequences, and they are influenced by organizational culture. How and why people chose to date those they met at work has important implications for individuals, organizations, and society. Using a constructivist grounded theory approach and collecting in-depth qualitative data, we uncovered a model of ICT use in workplace romantic relationships. We also found privacy was a predominant concern in both the initiation and maintenance stages and that communication was generally avoided during dissolution. Technology was used to end many of these relationships including text messages and social networking sites because they are asynchronous and help both parties avoid more direct communication. Theoretical and practical implications for employees, managers, and organizations are discussed.