Mobile banking in the government-to-person payment sector for financial inclusion in Pakistan. Issue 3 (3rd July 2019)

• Record Type: Journal Article
• Authors: Kemal, Atika Ahmad
• Is Part Of: Information technology for development. Volume 25:Issue 3(2019)
• Page Start: 475
• Page End: 502
• Publication Date: 2019-07-03
• Subjects: Mobile banking -- G2P payments -- social cash -- financial inclusion -- social inclusion -- duality of technology -- Pakistan; Information technology -- Developing countries -- Periodicals; Electronic data processing -- Developing countries -- Periodicals; 004
• DOI: 10.1080/02681102.2017.1422105
• Languages: English
• ISSNs: 0268-1102

Abstract

ABSTRACT: Whilst there have been growing interest and efforts by governments in developing countries to disburse digital government-to-person (G2P) payments to promote financial inclusion, the role of mobile banking in the receipt of social cash remains under-researched. Through an interpretive case study of the Benazir Income Support Programme (BISP) in Pakistan, this paper applies Orlikowski's Duality of Technology that critically examines mobile banking usage by women beneficiaries and technology's effects on the institutional properties of their households. Qualitative data were collected through semi-structured interviews from participants located in Pakistan. The findings highlighted that mobile banking enabled women to receive the full amount of grants, securely and conveniently, from agents. However, mobile banking imposed human, socio-economic and technological constraints which restricted women's access to and usage of financial services that limited financial inclusion. Women were socially and politically empowered, thereby, social inclusion was transformative. This paper theoretically contributes to the Duality of Technology framework that was deterministic for women beneficiaries. The study accentuates the redesign of mobile banking to match women's capabilities, and imparting financial and digital training to them. Also, the provision of a range of financial resources to beneficiaries may steer micro-entrepreneurial activities to advance the inclusion agenda in Pakistan.