A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system. Issue 3 (September 2018)
- Record Type:
- Journal Article
- Title:
- A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system. Issue 3 (September 2018)
- Main Title:
- A critical approach to human helping in information systems: Heteromation in the Brazilian correspondent banking system
- Authors:
- Bailey, Diane E.
Diniz, Eduardo H.
Nardi, Bonnie A.
Leonardi, Paul M.
Sholler, Dan - Abstract:
- Highlights: We explore heteromation (the reliance on user helping for information system success) as a labor relation and as a design strategy for ICT4D projects. We take a critical approach as we examine issues of the type of labor and amount of effort such helping requires. Empathy in terms of a felt obligation to local people spurred helping in the correspondent banking system that we studied. Context was important in shaping the extent and type of helping across four banking settings. Given the rise in heteromated systems, we discuss important concerns that heteromation raises as a labor relation and as a system design strategy.
- Is Part Of:
- Information and organization. Volume 28:Issue 3(2018)
- Journal:
- Information and organization
- Issue:
- Volume 28:Issue 3(2018)
- Issue Display:
- Volume 28, Issue 3 (2018)
- Year:
- 2018
- Volume:
- 28
- Issue:
- 3
- Issue Sort Value:
- 2018-0028-0003-0000
- Page Start:
- 111
- Page End:
- 128
- Publication Date:
- 2018-09
- Subjects:
- Information resources management -- Periodicals
Organizational change -- Periodicals
Information technology -- Social aspects -- Periodicals
Accounting -- Data processing -- Periodicals
Management information systems -- Periodicals
Comptabilité -- Informatique -- Périodiques
Systèmes d'information de gestion -- Périodiques
Electronic journals
658.4 - Journal URLs:
- http://www.sciencedirect.com/science/journal/14717727 ↗
http://www.elsevier.com/journals ↗ - DOI:
- 10.1016/j.infoandorg.2018.08.002 ↗
- Languages:
- English
- ISSNs:
- 1471-7727
- Deposit Type:
- Legaldeposit
- View Content:
- Available online (eLD content is only available in our Reading Rooms) ↗
- Physical Locations:
- British Library DSC - 4481.840500
British Library DSC - BLDSS-3PM
British Library HMNTS - ELD Digital store - Ingest File:
- 14550.xml