Virtual care and the pursuit of the quadruple aim: A case example. Issue 1 (January 2021)

• Record Type: Journal Article
• Authors: Bearnes, Reece D.; Feenstra, Bryan; Malcolm, Janine; Nelson, Shannon; Garon-Mailer, Annie; Forster, Alan; Clark, Heather
• Is Part Of: Healthcare management forum. Volume 34:Issue 1(2021)
• Page Start: 9
• Page End: 14
• Publication Date: 2021-01
• Subjects: Health services administration -- Periodicals; Health services administration -- Canada -- Periodicals; 362.1068
• DOI: 10.1177/0840470420952468
• Languages: English
• ISSNs: 0840-4704

Abstract

Many healthcare organizations have adopted the quadruple aim to create system-level improvements for delivering enhanced experience and outcomes to patients, healthier populations, reduced per-capita costs, and better provider experiences. With a maturing health technology sector, virtual care is gradually being adopted in Canada and proving to be a viable tactic for achieving the quadruple aim. Despite increased acceptance of virtual innovations and their related benefits to patients and providers, implementation of virtual care can be challenging in a Canadian healthcare system. The Ottawa Hospital developed an innovation strategy to guide the adoption and maturity of virtual care as a means of supporting the pursuit of the quadruple aim and achievement of the organization's mission and vision. A case example presenting the strategy and recommendations for health leaders and providers considering implementation of virtual care is discussed.