Play&Tune: User Feedback in the Development of a Serious Game for Optimizing Hearing Aid Orientation. Issue 1 (January 2021)

• Record Type: Journal Article
• Authors: Hallewell, Madeline; Patel, Harshada; Salanitri, Davide; Picinali, Lorenzo; Cobb, Sue; Velzen, Jeena; D'Cruz, Mirabelle; Simeone, Luca; Simeone, Mauro
• Is Part Of: Ergonomics in design. Volume 29:Issue 1(2021)
• Page Start: 14
• Page End: 24
• Publication Date: 2021-01
• Subjects: usability -- test and evaluation -- medical/health products -- simulation -- designing for disabled; Human engineering -- Periodicals; 620.8205
• DOI: 10.1177/1064804619899558
• Languages: English
• ISSNs: 1064-8046

Abstract

Many hearing aid (HA) users are dissatisfied with HA performance in social situations. One way to improve HA outcomes is training the users to understand how HAs work. Play&Tune was designed to provide this training and to foster autonomy in hearing rehabilitation. We carried out two prototype evaluations and a prerelease evaluation of Play&Tune with 71 HA users, using an interview or online survey. Users gave detailed feedback on their experiences with the app. Most participants enjoyed learning about HAs and expressed a desire for autonomy over their HA settings. Our case study reinforces the importance of user feedback during app development.