Closed-loop communication during out-of-hospital resuscitation: Are the loops really closed?. (9th June 2020)

• Record Type: Journal Article
• Authors: Marzuki, Ernisa; Rohde, Hannah; Cummins, Chris; Branigan, Holly; Clegg, Gareth; Crawford, Anna; MacInnes, Lisa
• Is Part Of: Communication & medicine. Volume 16:Number 1(2019)
• Page Start: 54
• Page End: 66
• Publication Date: 2020-06-09
• Subjects: dialogue annotation/dialogue coding -- out-of-hospital cardiac arrest resuscitation -- paramedic team communication -- closed-loop communication; Communication in medicine -- Periodicals; Medical ethics -- Periodicals; Social medicine -- Periodicals; Medical care -- Psychological aspects -- Periodicals; Medical personnel and patient -- Periodicals; 610.696
• DOI: 10.1558/cam.37034
• Languages: English
• ISSNs: 1612-1783

Abstract

Abstract : Training for effective communication in high-stakes environments actively promotes targeted communicative strategies. One oft-recommended strategy is closed-loop communication (CLC), which emphasises three components to signal understanding: call-out, checkback and closing of the loop. Using CLC is suggested to improve clinical outcomes, but research indicates that medical practitioners do not always apply CLC in team communication. Our paper analyses a context in which speakers' linguistic choices are guided by explicit recommendations during training, namely out-of-hospital cardiac arrest (OHCA) resuscitation. We examined 20 real-life OHCA resuscitations to determine whether paramedics adopt CLC in the critical first five minutes after the arrival of the designated team leader (a paramedic specially trained in handling OHCA resuscitation), and what other related communication strategies may be used. The findings revealed that the standard form of CLC was not consistently present in any of the resuscitations despite opportunities to use it. Instead, we found evidence of non-standard forms of CLC and closed-ended communication (containing the first two components of standard CLC). These findings may be representative of what happens when medical practitioners communicate in time-critical, real-life contexts where responses to directives can be immediately observed, and suggest that CLC may not always be necessary for effective communication in these contexts.