Communication science lessons for patient safety and quality care. Issue 5 (October 2020)

• Record Type: Journal Article
• Authors: Hannawa, Annegret F; Spitzberg, Brian H; Childress, Marcia D; Frankel, Richard; Pham, Julius C; Wu, Albert W
• Is Part Of: Journal of patient safety and risk management. Volume 25:Issue 5(2020)
• Page Start: 197
• Page End: 204
• Publication Date: 2020-10
• Subjects: Risk management -- safe practice; Medical jurisprudence -- Great Britain -- Periodicals; Medical personnel -- Malpractice -- Great Britain -- Periodicals; Risk management -- Great Britain -- Periodicals
• DOI: 10.1177/2516043520926424
• Languages: English
• ISSNs: 2516-0435

Abstract

At a time when patient-centered care is a goal and patient safety is a paramount concern across the spectrum of health care, renewed and rigorous attention to interpersonal communication skills makes good sense. In this interdisciplinary article, we share lessons from communication science that can help clinicians communicate more appropriately and effectively with each other and with their patients in healthcare encounters.