How Human Factors Can Help Preserve Democracy in the Age of Pandemics. (November 2020)

• Record Type: Journal Article
• Authors: Kortum, Philip; Stein, Robert; Acemyan, Claudia Ziegler; Wallach, Dan S.; Vann, Elizabeth
• Is Part Of: Human factors. Volume 62:Number 7(2020)
• Page Start: 1077
• Page End: 1086
• Publication Date: 2020-11
• Subjects: voting -- user-centered design -- pandemic -- COVID-19 -- system design; Human engineering -- Periodicals; 620.82
• DOI: 10.1177/0018720820946896
• Languages: English
• ISSNs: 0018-7208

Abstract

Objective: To describe user-centered voting systems that would support the safe conduct of voting in a pandemic environment. Background: The COVID-19 pandemic has complicated our democratic processes. Voters and poll workers feel threatened by the potential dangers of voting in business-as-usual polling stations. Indeed, significant problems were encountered in the recent 2020 primary elections in Wisconsin, where the National Guard had to be mobilized because so few poll workers reported to work, and more than 90% of polling places had to remain closed. Method: We describe a number of possible user-centered solutions that would help protect voters and poll workers in times of pandemic, and also report the results of a survey that asked voters and poll workers about what kinds of systems might make them willing to vote. Results: Political as well as safety considerations will need to be considered as these safer voting solutions are designed since, surprisingly, the kinds of solutions preferred depend on the political affiliation of the voters. Conclusion: Human factors professionals have a large role to play in realizing the safe, successful implementation of these user-centered systems. Good human factors analysis can help minimize the risk to voters and poll workers. Moreover, human factors methods can help safeguard democracy by creating safe and well-engineered environments that are conducive to voting in the age of pandemics. Application: Creating safe and effective voting solutions that protect voters and poll workers during pandemic outbreaks is crucial to the preservation of democracy.