A Patient Experience Course Syllabus: Integrating Service Sciences Research to Enhance Health-Care Delivery. (August 2020)

• Record Type: Journal Article
• Authors: Joshi, Priyanka D; Shoemaker, Stowe; Sullivan, Corrin C; Soman, Neelesh R
• Is Part Of: Journal of patient experience. Volume 7:Number 4(2020)
• Page Start: 449
• Page End: 453
• Publication Date: 2020-08
• Subjects: patient experience -- hospitality -- service excellence -- curriculum development; Patient satisfaction -- Periodicals; Patient satisfaction -- United States -- Periodicals; Patient participation -- Periodicals; Patient participation -- United States -- Periodicals; Patient satisfaction; Patient participation; United States; 362.1068
• DOI: 10.1177/2374373519870008
• Languages: English
• ISSNs: 2374-3735

Abstract

We present here a syllabus for teaching patient experience that draws on service sciences to address the current state of patient experience. The syllabus was the result of an ongoing collaboration between educators at the Hotel College and the School of Medicine at the University of Nevada at Las Vegas. The syllabus was developed after a thorough literature review in the field of services marketing, patient experience, hospitality marketing, management and leadership, health-care administration, and health-care communication and after consultation with subject matter experts. We believe that the syllabus provides an action plan for universities and hospitals to introduce and teach the topic of hospitality and patient experience as part of the medical and nursing school curriculum. The syllabus can also be adapted for teaching in executive education programs.