Technology-Mediated Relationship Maintenance in Romantic Long-Distance Relationships: An Autoethnographical Research through Design. (3rd May 2020)

• Record Type: Journal Article
• Authors: Chien, Wei-Chi; Hassenzahl, Marc
• Is Part Of: Human-computer interaction. Volume 35:Isuse 3(2020)
• Page Start: 240
• Page End: 287
• Publication Date: 2020-05-03
• Subjects: System design -- Periodicals; Computers -- Psychological aspects -- Periodicals; Human-machine systems -- Periodicals; 004.019
• DOI: 10.1080/07370024.2017.1401927
• Languages: English
• ISSNs: 0737-0024

Abstract

Abstract : Many routine relationship maintenance activities, such as supporting each other in the household, rely on responsive interaction. Unfortunately, the physical separation typical for long-distance relationships severely limits the opportunities to support each other in everyday life. This paper reports an autoethnographical research through design of this, in human–computer interaction (HCI) still quite uncharted, territory. In over two years of design research, the first author developed four concepts, materialized them as functional artifacts, and used them extensively with Claire, his partner. His designerly journey into alternative practices for Claire and him revealed the complexities and intricacies of designing "couple technologies" for the real world. For instance, it highlighted the importance of going beyond mere abstracted presence toward enabling meaningful everyday responsive interaction. We found that such meaningful interaction can be created by focusing on possible practices of mutual caring. Besides providing valuable insights for designers of technology-mediated relatedness, we discuss autoethnographical research through design as a mode of knowledge production in the context of HCI.