Evaluation of a Trauma Service: Patient and Family Perspectives. Issue 4 (July 2020)

• Record Type: Journal Article
• Authors: Wake, Elizabeth; Battistella, Tania; Dale, Kate; Scott, Matthew; Nelson, Renee; Marshall, Andrea P.
• Is Part Of: Journal of trauma nursing. Volume 27:Issue 4(2020)
• Publication Date: 2020-07
• Subjects: Family-centered nursing -- Multiple trauma -- Patient-centered care -- Patient satisfaction; Emergency nursing -- Periodicals; Emergencies -- Nursing -- Periodicals; Soins infirmiers en situation d'urgence -- Périodiques; Lésions et blessures -- Périodiques; Emergencies -- nursing -- Periodicals; Wounds and Injuries -- nursing -- Periodicals; Nursing -- Periodicals; Traumatology -- Periodicals; Societies, Nursing -- Periodicals; 610.73
• DOI: 10.1097/JTN.0000000000000517
• Languages: English
• ISSNs: 1078-7496

Abstract

Abstract : Background: Patient satisfaction is an indicator of the quality of care that underpins a patient's health care experience. A focus on both the patient and the family is important when evaluating satisfaction from the perspective of patients with trauma and is consistent with delivery of patient- and family-centered care. Using the literature to guide development, we designed and implemented a questionnaire to evaluate attitudes and experiences of patients and families case managed by the trauma service. This article reports the findings of this quality improvement project. Methods: A cross-sectional cohort pragmatic design was used. The questionnaire was conducted with 142 trauma patients and 49 family members. Data included hospital admission data, application of a satisfaction tool, and free text comments. Results: Both patients and their family members rated the trauma service highly in the satisfaction scoring. Differences in the communication practices encountered by patients and families were identified. Conclusions: Strategies to involve family members and promote family-centered care are required in the context of trauma patients to improve the safety, quality, and satisfaction of the care they receive while being managed by the trauma service. Abstract : Supplemental Digital Content is Available in the Text.