TMX, social loafing, perceived accountability and OCB. Issue 5 (25th April 2020)

• Record Type: Journal Article
• Authors: Dai, You-De; Hou, Yu-Hsiang; Wang, Ching-Hua; Zhuang, Wen-Long; Liu, Ying-Chan
• Is Part Of: Service industries journal. Volume 40:Issue 5/6(2020)
• Page Start: 394
• Page End: 414
• Publication Date: 2020-04-25
• Subjects: Team-member exchange -- perceived accountability -- organizational citizenship behavior -- social loafing; 團隊-成員交換關係 -- 知覺當責感 -- 組織公民行為 -- 社會賦閒; Service industries -- Periodicals; Service industries -- Great Britain -- Periodicals; 338.4
• DOI: 10.1080/02642069.2018.1500554
• Languages: English
• ISSNs: 0264-2069

Abstract

ABSTRACT: This study intends to explore the effect of team-member exchange on perceived accountability and organizational citizenship behavior, as well as the potential moderating effects of social loafing in the relationship. Data were collected from full-time hotel employees in northern Taiwan. A convenience sampling method was used to distribute questionnaires to employees in 25 five-star international tourist hotels. A total of 550 questionnaires were distributed, of which 366 were returned and 184 were rejected due to incorrect completion and incoherent information, yielding a response rate of 66.5%. The result fills previous studies' research gap and indicates that a moderated mediation model with perceived accountability as the mediator of the relationship between team-member exchange and organizational citizenship behavior, and with social loafing as the moderator on such negative indirect link between team-member exchange, perceived accountability, and organizational citizenship behavior.