What motivates and satisfies lodging employees in Riyadh, Saudi Arabia?. Issue 3 (2nd July 2020)

• Record Type: Journal Article
• Authors: Kesgin, Muhammet; Hsieh, Yu-Chin (Jerrie); Alqusayer, Abdulaziz
• Is Part Of: Journal of human resources in hospitality & tourism. Volume 19:Issue 3(2020)
• Page Start: 388
• Page End: 415
• Publication Date: 2020-07-02
• Subjects: Employees -- job satisfaction -- lodging -- motivation -- Saudi Arabia; Hospitality industry -- Personnel management -- Periodicals; 647.94068
• DOI: 10.1080/15332845.2020.1737765
• Languages: English
• ISSNs: 1533-2845

Abstract

Abstract: The hotel industry relies on motivated employees to deliver quality service. The diversity of the labor force employed at hotels in Saudi Arabia makes it difficult to motivate and satisfy employees. This study extends previous studies by investigating the factors that motivate and satisfy hotel employees in Riyadh, Saudi Arabia. Good wages, job security, and opportunities for advancement and development are the three most important motivators. Hotel employees in Riyadh are satisfied with their work accomplishment, location of the hotel, and work shifts but are dissatisfied with the workload and the pay they receive. Implications of the study are discussed.