A Comparative Analysis of the Impact of Political Trust on the Adoption of E-Government Services. Issue 8 (10th June 2020)

• Record Type: Journal Article
• Authors: Mensah, Isaac Kofi; Adams, Samuel
• Is Part Of: International journal of public administration. Volume 43:Issue 8(2020)
• Page Start: 682
• Page End: 696
• Publication Date: 2020-06-10
• Subjects: E-government -- e-government services -- political trust -- comparative analysis -- UTAUT; Public administration -- Periodicals; 351.05
• DOI: 10.1080/01900692.2019.1645687
• Languages: English
• ISSNs: 0190-0692

Abstract

ABSTRACT: This study sought to examine the differential effects of political trust on the adoption of e-government services between foreign and Chinese students. Political trust was integrated into the Unified Theory of Acceptance and Use of Technology (UTAUT) which was then used as the research model for this study. The comparative analysis demonstrated that political trust, performance expectancy, and social influence were all significant predictors of the intention to use e-government services by foreign and Chinese Students. Also, political trust was a positive determinant of social influence and performance expectancy for both foreign and Chinese students. The implications of these findings on the implementation of e-government to provide public services are discussed.