The Movingo integrated ticket: seamless connections across the mälardalen region of Sweden. Issue 4 (18th May 2020)

• Record Type: Journal Article
• Authors: Alhassan, Ilyas B.; Matthews, B.; Toner, Jeremy P.; Susilo, Yusak O.
• Is Part Of: Transportation planning and technology. Volume 43:Issue 4(2020)
• Page Start: 404
• Page End: 423
• Publication Date: 2020-05-18
• Subjects: Commuters -- integrated ticketing -- user satisfaction -- perceived quality -- public transport patronage -- ridership; Transportation -- Periodicals; Transportation -- Research -- Periodicals; Local transit -- Periodicals; Transportation and state -- Periodicals; 388
• DOI: 10.1080/03081060.2020.1747204
• Languages: English
• ISSNs: 0308-1060

Abstract

ABSTRACT: The need for improved public transport (PT) ticketing in ever-growing deregulated PT markets has made well-designed integrated ticketing systems a priority area of intervention for PT service providers around the world. Yet, very little practical evidence of its impacts are reported in Sweden and in the world at large. The focus of this study was the impacts of the Movingo integrated ticketing scheme in terms of PT patronage, user satisfaction and the perceived quality of the ticketing set-up. Three travel surveys were conducted along the Stockholm-Uppsala route. Methods including logistic regression and correlated t-tests were used to analyse the samples. The findings suggest that the scheme made rail commuting more attractive resulting in an overall increase of about 24% in ticket sales with 3% – 15% car commuters reporting that they patronised PT services after the project. The scheme also resulted in increased rail commuter satisfaction. The overall perceived quality of the ticketing set-up did not however improve due to interoperability challenges. Service providers' uncertainty about equitable distribution of revenue among the participating service providers, interoperability challenges and the lack of interest among most of the participating service providers to sell Movingo tickets are some issues to be addressed.