Cite
HARVARD Citation
Ho, T. et al. (2020). Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?. International journal of hospitality management. p. . [Online].
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Ho, T. et al. (2020). Human staff vs. service robot vs. fellow customer: Does it matter who helps your customer following a service failure incident?. International journal of hospitality management. p. . [Online].