Privacy concerns and benefits of engagement with social media-enabled apps: A privacy calculus perspective. (June 2020)

• Record Type: Journal Article
• Authors: Jozani, Mohsen; Ayaburi, Emmanuel; Ko, Myung; Choo, Kim-Kwang Raymond
• Is Part Of: Computers in human behavior. Volume 107(2020)
• Publication Date: 2020-06
• Subjects: Privacy concerns -- Privacy calculus -- Engagement -- Social media-enabled apps -- Social mobile era; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2020.106260
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: Privacy threats in a social media-enabled application (app) can originate from either the institution or other app users. Although privacy in social media is well studied, the role of social (peer) privacy concerns is largely unknown and most privacy studies on mobile apps focus on initial adoption and ignore long-term behavioral outcomes. Drawing on the privacy calculus theory, this study examines the impact of both institutional and social privacy concerns on long-term user engagement with social media-enabled apps. Findings from the analysis of 354 survey responses reveal that both institutional and social privacy concerns decrease engagement. Regarding the antecedents, the perceived sensitivity of information increases institutional privacy concerns. However, social privacy concerns are influenced by the perception of risk and control. Moreover, while the impacts of social and enjoyment benefits are expectedly positive, the perception of efficiency benefits decreases engagement. These findings are further investigated and validated through a follow-up text analysis study, suggesting that users who enjoy the functionality of these apps are more likely to express social privacy concerns and minimize their engagement. This study contributes to the literature of privacy on mobile apps by unraveling the intricate dynamics of privacy concerns and benefits in the social mobile era. Highlights: Privacy risk is positively related to social privacy concerns. Privacy control is negatively related to social privacy concerns. Information sensitivity is positively related to institutional privacy concerns. Institutional privacy concerns are negatively related to engagement. Social privacy concerns are negatively related to engagement.