Managing the business processes under the influence of Industry 4.0: case study of loan application. (9th July 2020)

• Record Type: Journal Article
• Authors: Halaška, Michal; Šperka, Roman
• Is Part Of: International journal of business information systems. Volume 34:Number 3(2020)
• Page Start: 312
• Page End: 329
• Publication Date: 2020-07-09
• Subjects: Industry 40 -- processes -- process mining -- model -- business process management -- BPM -- PM; Information storage and retrieval systems -- Business -- Periodicals; Business -- Data processing -- Periodicals; Management information systems -- Periodicals; System design -- Periodicals; System analysis -- Periodicals; 651.8
• Languages: English
• ISSNs: 1746-0972

Abstract

It is intended that the digital technologies and enterprise information systems are aligned with underlying business and manufacturing processes to perform at the highest levels in companies. The focus of the paper is on operational processes running in companies from different perspectives based on state-of-the-art of Industry 4.0 concept. It discusses the potential of process mining techniques for Industry 4.0. The core of the paper demonstrates how can process mining method enhance elements of Industry 4.0 concept through case study from financial sector with the emphasis given on efficiency and monitoring of a loan process. The research shows that management of business and manufacturing processes is very important due to the properties of processes of Industry 4.0 concept like, e.g., self-organisation, autonomy, decentralisation, that is seriously challenging to manage. The introduced methodology could help companies to diagnose issues in their operational processes and thus brings a completive advantage when implemented.