Cite
HARVARD Citation
Andrade, R. et al. (2020). A systems perspective on contact centers and customer service reliability modeling. Systems engineering. 23 (2), pp. 221-236. [Online].
This is an interim version of our Electronic Legal Deposit Catalogue-eJournals and eBooks while we continue to recover from a cyber-attack.
Andrade, R. et al. (2020). A systems perspective on contact centers and customer service reliability modeling. Systems engineering. 23 (2), pp. 221-236. [Online].