An exploratory study of stewardship for Chinese nonprofit organizations. Issue 2 (11th September 2019)

• Record Type: Journal Article
• Authors: Li, Peiyao; Men, Linjuan Rita; Yue, Cen April
• Is Part Of: International journal of nonprofit and voluntary sector marketing. Volume 25:Issue 2(2020)
• Page Start: n/a
• Page End: n/a
• Publication Date: 2019-09-11
• Subjects: Nonprofit organizations -- Marketing -- Periodicals; Marketing -- Periodicals; 658.0480688
• DOI: 10.1002/nvsm.1655
• Languages: English
• ISSNs: 1465-4520

Abstract

Abstract : This study examined how Chinese nonprofits practice stewardship and how stewardship principles influence nonprofit–donor relationships and donor retention. Fifteen qualitative in‐depth interviews were conducted with experienced fundraisers in China. Results showed that Kelly's stewardship principles were applicable in China; Chinese fundraisers practiced stewardship principles of reciprocity, responsibility, reporting, and relationship nurturing to maintain relationships with major gift and annual donors. Besides, practitioners also utilized a variety of communication channels, ranging from face‐to‐face, telephones, emails, to digital shared media such as WeChat and Weibo, in communicating with individual and general public donors. Finally, interviewees also provided evidence on the positive role of quality nonprofit–donor relationships in retaining donors. This study illustrated the current status of nonprofit fundraising practice in China and expanded the explanatory power of the stewardship theory. The findings are implicative for Chinese nonprofits professionals on how to develop their unique stewardship practice in managing relationships with donors.