Does the CSR Message Matter? Untangling the Relationship Between Corporate–Nonprofit Partnerships, Created Fit Messages, and Activist Evaluations. (May 2020)

• Record Type: Journal Article
• Authors: Maktoufi, Reyhaneh; O'Connor, Amy; Shumate, Michelle
• Is Part Of: Management communication quarterly. Volume 34:Number 2(2020:May)
• Page Start: 188
• Page End: 212
• Publication Date: 2020-05
• Subjects: corporate social responsibility -- corporate–nonprofit partnerships -- activists -- created fit messages; Communication in management -- Periodicals; Communication in organizations -- Periodicals; 658.4505
• DOI: 10.1177/0893318919897059
• Languages: English
• ISSNs: 0893-3189

Abstract

This study unpacks the complex relationship between corporate–nonprofit partnerships, corporate social responsibility (CSR) communication, and stakeholder evaluations of fit. We move beyond the fundamental question of whether partner fit matters to questions about what types of messages matter, under what conditions, and to whom. We conducted an online experiment ( N = 966) to test created fit messages' ability to influence stakeholder perceptions of corporate–nonprofit partnership fit. Grounded in the symbiotic sustainability model, we find that created fit messaging results in stakeholders having more favorable evaluations of corporate–nonprofit partnership fit. However, we also identify differences in the effectiveness of created fit messaging across potential partnerships. In addition, we find, beyond message type and level of partner congruity, the degree of CSR activism influences stakeholders' responses to created fit messaging in counterintuitive ways.