How port aesthetics affect destination image, tourist satisfaction and tourist loyalty?. Issue 2 (15th April 2020)

• Record Type: Journal Article
• Authors: Lu, Chin-Shan; Weng, Hsiang-Kai; Chen, Shiou-Yu; Chiu, Chi Wai; Ma, Hiu Yan; Mak, Ka Wai; Yeung, Ting Chi
• Is Part Of: Maritime business review. Volume 5:Issue 2(2020)
• Page Start: 211
• Page End: 228
• Publication Date: 2020-04-15
• Subjects: Tourist satisfaction -- Destination image -- Tourist loyalty -- Port aesthetics; Shipping -- Periodicals; 387.5
• DOI: 10.1108/MABR-12-2019-0056
• Languages: English
• ISSNs: 2397-3757

Abstract

Abstract : Purpose: This study aims to examine the linkages between port aesthetics, destination image, tourist satisfaction and tourist loyalty in Hong Kong. Design/methodology/approach: To achieve this objective, the authors surveyed 247 tourists in Hong Kong. Using factor analysis and structural equation model (SEM) to identify the constructs of port aesthetics and analyze its relationship with destination image, tourist satisfaction and tourist loyalty. Findings: Five-port aesthetics constructs were identified, namely, leisure and culture, design and cognition, atmosphere, recreational facilities and memory. The results of SEM revealed the following: port aesthetics positively influenced destination image; destination image positively influenced tourist satisfaction; and tourist satisfaction had a positive influence on tourist loyalty. This research also found that the indirect effect of port aesthetics on tourist loyalty via destination image and tourist satisfaction. Originality/value: While the environmental qualities of a port could potentially affect destination image, tourist satisfaction and loyalty, this study developed and validated a measurement instrument of perceived port aesthetics from a tourist's perspective. Specifically, this research proposed a structural model to explain the relationships between port aesthetics, destination image, tourist satisfaction and loyalty.