Online Hate Does Not Stay Online – How Implicit and Explicit Attitudes Mediate the Effect of Civil Negativity and Hate in User Comments on Prosocial Behavior. (March 2020)

• Record Type: Journal Article
• Authors: Weber, Mathias; Viehmann, Christina; Ziegele, Marc; Schemer, Christian
• Is Part Of: Computers in human behavior. Volume 104(2020)
• Publication Date: 2020-03
• Subjects: Incivility -- Hate speech -- User comments -- Implicit attitudes -- Behavioral effects; Interactive computer systems -- Periodicals; Man-machine systems -- Periodicals; 004.019
• DOI: 10.1016/j.chb.2019.106192
• Languages: English
• ISSNs: 0747-5632

Abstract

Abstract: Incivility and hateful language in user comments are met with growing concern among politicians, the general public, and scholars. There are fears that such comments may decrease social cohesion and ultimately result in less prosocial behavior among citizens. We investigate whether hate, or even civil negativity in user comments alone, inhibit actual prosocial behavior through recipients' explicit and implicit attitudes. In an online experiment, 253 participants read user comments (neutral, civil-negative, hateful) about refugees and received five Euros which they could donate for a refugee aid organization or keep for themselves. The results show that participants confronted with hateful or negative user comments donated less money. The effect was mediated by both explicit and implicit attitudes toward refugees with hate having a stronger influence via implicit attitudes. The results are discussed in light of possible measures for reducing the behavioral impact of negative and hateful user comments. Highlights: Experiment on effects of negative-civil and hateful user comments against refugees. Shows that civil disagreement and hate in online comments reduce prosocial behavior. Examines the roles of implicit and explicit attitudes in this process. Hateful comments affect implicit attitudes, negative-civil comments affect explicit attitudes.