Constructing a risk management indicator model for travel agencies: a resource integration perspective. Issue 10 (3rd October 2019)

• Record Type: Journal Article
• Authors: Chang, Te-Yi; Shen, Ching-Cheng; Li, Zhi-Wei
• Is Part Of: Asia Pacific journal of tourism research. Volume 24:Issue 10(2019)
• Page Start: 1021
• Page End: 1033
• Publication Date: 2019-10-03
• Subjects: Resource-based theory -- resource dependence theory -- risk management -- content analysis -- Delphi method -- the analytic hierarchy process -- tourism risk -- travel agencies -- strategic management -- indicator; Tourism -- Asia -- Periodicals; Tourism -- Pacific Area -- Periodicals; 338.4791504429
• DOI: 10.1080/10941665.2019.1653333
• Languages: English
• ISSNs: 1094-1665

Abstract

ABSTRACT: This study integrated resource-based theory and resource dependence theory, and introduced risk management on Taiwan's travel agencies. First, through in-depth interviews with experts and content analysis, preliminary items were generated. Second, using the modified Delphi method to converge expert consensus, and 7 facets with 37 items was formulated. Next, the criteria in the various levels were weighted through the Analytic Hierarchy Process and ranked. This study result showed that priority operating risks for Taiwan's travel agencies were financial risks, competing risks and supply chain risks. This study found can be used by travel agencies in risk management and competitive strategies.