Conducting the Reference Interview: A How-To-Do-It Manual for Librarians: 3rd ed., by Catherine Sheldrick Ross, Kirsti Nilsen and Marie L. Radford, Chicago, IL, ALA Neal-Schuman, 2019, 320 pp., US 84.99 (soft cover), ISBN 978-0-8389-1727-5 (also available in PDF, ePub and Kindle formats). Issue 3 (3rd July 2019) - McCallum, Ian