Effects of Feedback Delivery Requirements on Accuracy of Observations. Issue 3 (2nd October 2019)

• Record Type: Journal Article
• Authors: Matey, Nicholas; Gravina, Nicole; Rajagopal, Sandhya; Betz, Alison
• Is Part Of: Journal of organizational behavior management. Volume 39:Issue 3/4(2019)
• Page Start: 247
• Page End: 256
• Publication Date: 2019-10-02
• Subjects: Feedback -- observations -- accuracy -- data collection; Organizational behavior -- Management -- Periodicals; 302.3505
• DOI: 10.1080/01608061.2019.1666773
• Languages: English
• ISSNs: 0160-8061

Abstract

ABSTRACT: Feedback is often used in Organizational Behavior Management to improve employee performance. Accurate feedback results in greater improvements in performance and accurate observations enable accurate feedback. However, employees may find providing feedback to peers aversive. The present study contrived a method to evaluate whether instructing individuals to deliver feedback following observations impacted the accuracy of those observations. Five college-aged participants were exposed to a counterbalanced ABAB design. In the observation-only condition (Condition A) participants conducted observations of confederate posture, scoring whether the confederate's feet and back were "safe" or "at risk." In the required-feedback condition (Condition B) participants observed and collected data identically to phase A, but were additionally instructed to deliver feedback regarding confederate postures following each session. The results show that all five participants demonstrated higher accuracy of observations in the observation-only condition. Factors potentially influencing lower accuracy when feedback was required are discussed.