BAMN: a modeling method for business activity monitoring systems. Issue 3 (3rd July 2019)

• Record Type: Journal Article
• Authors: Janiesch, Christian; Matzner, Martin
• Is Part Of: Journal of decision systems. Volume 28:Issue 3(2019)
• Page Start: 185
• Page End: 223
• Publication Date: 2019-07-03
• Subjects: Business process management -- BPMN -- business activity monitoring -- conceptual modeling -- information system development; Decision support systems -- Periodicals; Management information systems -- Periodicals; Information resources management -- Periodicals; Information storage and retrieval systems -- Periodicals; Management -- Communication systems -- Periodicals; Decision support systems; Information resources management; Information storage and retrieval systems; Management -- Communication systems; Management information systems; Periodicals; 658.40305
• DOI: 10.1080/12460125.2019.1631682
• Languages: English
• ISSNs: 1246-0125

Abstract

ABSTRACT: Business Activity Monitoring (BAM) is a real-time process analytics concept, which provides low-latency insights into process performance. The development of BAM systems requires the specification of aggregated process metrics, instance measures to monitor process instances, and links to data producers as well as data consumers so that the origin of metrics can be traced as can its impact and potential reactions. Common process modeling methods, such as BPMN, do not cover monitoring aspects. This paper proposes a modeling method to specify BAM systems, the Business Activity Monitoring Notation (BAMN), as a vehicle for users to create shared representations of BAM requirements, BAM specifications, and BAM systems. The method covers insight-to-action feedback loops, which can enable BPM systems to react automatically on BAM observations or inferences rather than displaying information only. BAMN includes BPM-related constructs, a notation as well as a procedure model and guidance on serializing models into code.