Business for Society is Society's Business: Tension Management in a Migrant Integration Supply Chain. Issue 4 (8th November 2019)

• Record Type: Journal Article
• Authors: Longoni, Annachiara; Luzzini, Davide; Pullman, Madeleine; Habiague, Martin
• Is Part Of: Journal of supply chain management. Volume 55:Issue 4(2019)
• Page Start: 3
• Page End: 33
• Publication Date: 2019-11-08
• Subjects: social impact supply chain management -- migrant integration -- relationship management -- power -- trust -- institutional logics -- tensions -- paradox; Purchasing -- Periodicals; Materials management -- Periodicals; Industrial procurement -- Periodicals; Business logistics -- Periodicals; Electronic journals; 658.7
• DOI: 10.1111/jscm.12213
• Languages: English
• ISSNs: 1523-2409

Abstract

Abstract : Social enterprises are acquiring an increasingly relevant role as focal organizations for managing supply chains to address social problems. We argue that the presence of misaligned institutional logics between these focal organizations and their supply chain stakeholders generates tensions. Building on institutional theory and paradox theory, we analyzed seven dyadic relationships between a single focal social enterprise with a goal of migrant integration and its supply chain stakeholders. We propose relationship management mechanisms related to relationship governance, power, and trust to manage such tensions. We observe the application of different relationship management mechanisms relative to different types of tensions. Finally, we relate different relationship management mechanisms to specific tension management approaches referred to as complementarity, acceptance, and accommodation, and offer propositions based on our findings.