Can Your Phone Be Your Therapist? Young People's Ethical Perspectives on the Use of Fully Automated Conversational Agents (Chatbots) in Mental Health Support. (February 2019)

• Record Type: Journal Article
• Authors: Kretzschmar, Kira; Tyroll, Holly; Pavarini, Gabriela; Manzini, Arianna; Singh, Ilina
• Is Part Of: Biomedical informatics insights. Volume 2019:Number 11(2019)
• Publication Date: 2019-02
• Subjects: Chatbots -- apps -- therapy -- mental health -- artificial intelligence -- human-computer interaction -- conversational agent -- young people -- digital mental health -- youth mental health; Medical informatics -- Periodicals; Medicine -- Periodicals; Medical Informatics; Medicine; Medical informatics; Medicine; Periodicals; Periodicals; 610.285
• DOI: 10.1177/1178222619829083
• Languages: English
• ISSNs: 1178-2226

Abstract

Over the last decade, there has been an explosion of digital interventions that aim to either supplement or replace face-to-face mental health services. More recently, a number of automated conversational agents have also been made available, which respond to users in ways that mirror a real-life interaction. What are the social and ethical concerns that arise from these advances? In this article, we discuss, from a young person's perspective, the strengths and limitations of using chatbots in mental health support. We also outline what we consider to be minimum ethical standards for these platforms, including issues surrounding privacy and confidentiality, efficacy, and safety, and review three existing platforms (Woebot, Joy, and Wysa) according to our proposed framework. It is our hope that this article will stimulate ethical debate among app developers, practitioners, young people, and other stakeholders, and inspire ethically responsible practice in digital mental health.